Arhea is our research partner, with whom we have developed a long-term research plan that we execute and successfully adapt to unforeseen circumstances and events through collaboration.
We have been working together since 2019, and together, we have also developed an approach to conduct research at the airport, aiming to track passengers’ experiences on-site. As the airport operator, this has allowed us to genuinely understand our passengers for the first time and establish regular monitoring of their demographics and satisfaction levels. Additionally, we can always turn to Arhea whenever we have a specific business task or challenge that can be solved with the help of our passengers, who are our customers.